Introduction
Leap Vehicle Leasing Limited, Stanley House, 15 Ladybridge Road, Cheadle Hulme, Cheadle SK8 5BL, is committed to protecting and respecting any personal information you share with us.
This statement explains:
- The types of information we collect.
- How it is used.
- How we share it with others.
- How you can manage the information we hold.
- How you can contact us.
The contents of this statement may change from time to time, so please check this page occasionally to ensure you are happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
Information We Collect
We collect information about you when you engage with us through our call centre, website, other digital platforms, or our partners. This information includes:
- Personal Details: Name, date of birth, address, employment, and contact details.
- Financial Information: Banking details, income, expenditure, and previous credit history.
- Lifestyle Information: Details about your lifestyle and home ownership.
- Device Identifiers: Internet Protocol (IP) address and cookie information (see our Cookie Policy).
- Communication Records: Emails, call recordings, and other communications between us.
- Additional Information: Any other information you may provide to us.
How We Use This Information and the Legal Basis for Processing
We process information only when necessary for its intended purpose. The legal basis for processing varies depending on the service you request. Examples include:
- Administering Vehicle Quotes and Policies: Necessary for contract performance or legitimate interests.
- Anti-Fraud and Anti-Money Laundering Checks: Necessary for legal compliance or legitimate interests.
- Assessing Financial Risks: Includes credit checks and scoring assessments.
- Broking Finance Agreements: Necessary for contract performance or legitimate interests.
- Processing Payments or Refunds: Necessary for contract performance or legitimate interests.
- End-of-Contract Obligations and Renewals: Necessary for legal compliance.
- Customer Communication: Includes responding to enquiries.
- Debt Recovery Administration: Necessary for contract performance or legitimate interests.
- Market Research and Statistical Analysis: To develop or improve products and services.
- Regulatory Obligations: Necessary for legal compliance or legitimate interests.
Our "legitimate interests" include operating our business efficiently and sustainably while adhering to all legal and regulatory requirements.
Automated Decisions and Profiling
We do not make automated decisions or use profiling techniques when processing your data.
How We Share This Information
We do not sell your information to third parties. However, we share necessary information with trusted third parties, including:
- Service Providers: IT, marketing, financial service providers, delivery companies, dealer groups, and debt collection agencies.
- Insurance Providers: For contract performance or legitimate interests.
- Fraud Prevention Agencies: For legal compliance or legitimate interests.
- Regulators and Law Enforcement Agencies: Including the Financial Conduct Authority and the police.
Some third parties may act as data controllers. In these cases, we will provide you with their privacy statements.
How Long We Keep Your Information
We retain personal information only for as long as necessary:
- Customers or individuals with an ongoing relationship: Longer retention period.
- Prospective relationships: Shorter retention period.
In all cases, we adhere to statutory retention periods or additional legal and regulatory requirements.
Managing the Information We Hold About You
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access your personal information.
- Request that we cease processing personal information causing damage or distress.
- Opt-out of marketing communications.
- Request erasure of your personal information.
- Restrict or object to data processing activities.
- Receive a copy of your personal information in a format suitable for transfer to another data controller.
- Request corrections to incorrect personal information.
Note: These rights may be limited by data protection legislation, and we may refuse requests where exceptions apply.
Complaints
If you have a complaint regarding how we handle your personal information, please write to us at the address above.
If you are not satisfied with the outcome, you may contact the Information Commissioner's Office:
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Online Contact Form: ICO Contact Us